Turkmentelecom, a telecommunications provider under the Turkmenaragatnashyk Agency, has introduced a new Call Center service aimed at improving customer communication for businesses of all sizes, as reported by the Turkmenistan’s Transport and Communications Agency.

The service enables multiple incoming calls to be received simultaneously on a single number, ensuring uninterrupted communication even during high call volumes. This is especially valuable for organizations with large customer bases that require consistent feedback channels.

Offered on a contractual basis, the service is designed to ease the load on main communication lines while enhancing service quality by providing customers with fast and reliable information.

Key features include automated voice greetings, an interactive voice response (IVR) menu, call forwarding to relevant staff, and call recording.

More information is available by calling 071 or visiting Turkmentelecom’s official website.